How do I place an order?
Browse our website full of great deals by checking our many categories or by searching for the type of products you are interested in with our handy search bar at the top of our page.
After selecting a product you would like to buy, simply click on its “Add to Cart” button.
When you are done shopping, proceed to payment by clicking "View Cart” at the upper right hand side. Click on “Proceed to Checkout” to fill in shipping, billing and payment information. Review your details and confirm your payment to complete placing your order.
How do I modify my order?
To cancel or modify your order, please kindly click here to contact our customer service team with your order number and name. We will try our best to help you cancel or modify your order as long as your order hasn’t been shipped out yet.
How do I check the status of my order?
You can check the status of your orders by clicking on “Order Status” located at the upper right hand order. For orders shipped via FedEx, you may also track your order using the order tracking link provided to you via email on dispatch.
What currency is the price displayed in?
As we are an international e-commerce store catering to the worldwide audience, we offer multiple currency displays. Simply choose the currency of your choice from the top bar to convert all prices on our website to the currency you would like to shop in.
Which countries do you ship to?
Worldwide! We ship to all countries around the world!
How much is shipping?
Absolutely free! We offer free worldwide shipping on all of our deals. However, if you wish to receive your goods faster, we also provide a FedEx shipping option for additional charges.
How long does delivery take?
Delivery times vary from country to country. Once your order has been shipped, you will be notified via email. As a reference, we ship from Hong Kong/China and it takes approximately 7-15 business days for deliveries to USA and Canada via regular airmail.
How are my local customs and tax issues handled?
Customers are responsible for any local customs and/or taxes that are applicable to their order. Please check your local custom and tax policies for further details.
How do I know when Beautifuls is holding promotions?
Good question! We send our subscribers promotions and coupon codes on a regular basis. Join our newsletter group by submitting your email in the “Subscribe Us!” box at the lower right hand corner of our page and never miss a deal again.
Where do I get coupon codes?
We send subscriber special coupon codes that allow for additional discounts and exclusive deals via email. Subscribe to our newsletter group by submitting your email in the “Subscribe Us!” box at the lower right hand corner of our page to receive these coupon codes.
How do I use the coupon codes?
If you have a valid coupon code or gift certificate code, simply type in the code in the “Coupon/Gift Certificate Code” box on the right hand side during the checkout process and press “Apply”. The discount will be reflected in your billing and new order total cost before your confirmation of payment.
Can I extend the use of an expired coupon code?
Unfortunately coupon codes cannot be extended. However, we are happy to say that we have promotions on a regular basis so even if you miss one, don’t worry, and just keep on a tighter lookout for the next one.
Exchange and Return Policy
What is Beautifuls’s return policy?
Beautifuls wants all our customers to be happy customers, so we offer a 30-day 100% satisfaction guarantee return and exchange policy for unused and unwashed products. If you are unhappy with your order in any way, don’t hesitate to contact our customer service team via Contact Us form regarding your: 1) Order number, 2) Product in question, 3) Problem, and 4) Whether you would like an exchange or refund, and they will then advise you on the next course of action to take.
What is the procedure for return?
After contacting our customer service team via Contact Us form with your details including: your: 1) Order number, 2) Product in question, 3) Problem, and 4) Whether you would like an exchange or refund, our customer service representative will guide you through the rest of the exchange and return process. We would require that you send the order back to us for inspection, after which we will arrange for a replacement to be sent to you or for a full refund of your order to be made back to you depending on your request.
What payment options are available for me?
We offer secure payment options in the form of credit cards and Paypal.
You can also choose to pay using our Beautifuls exclusive store currencies: Cash Dollars
Is it safe to enter my credit card details?
Yes, Beautifuls takes our customers’ security very seriously and do all we can to avoid information mishandling and fraud, so we use industrialized security measures such as Verified by Visa and MasterCard secure Code and Verisign to ensure the safe handling of your details.
What is Cash Dollar?
Cash Dollar is a Beautifuls specific currency that can be used to pay for up to 90% monetary value of any item on our site.
Cash Dollar is earned when you successfully refer a friend to join our site and make a purchase by using your coupon code.
How come I can’t save my credit card details to my account?
In order to protect your credit card details and ensure maximum security to our customers, we do not store any unencrypted credit card details on any of our servers, meaning none of your credit card details will be saved to your account.
How do I set up an account?
Setting up an account with Beautifuls is easy. Simply click on “Register” located at the top right corner of our page and enter your basic details including your email, name, and password. We will send you an email with a link to verify your account and once you click on the link, your account will be created!
How do I log in?
Click on “Login” located on the top right corner and enter your email and password to gain access into your account.
I forgot my password, what should I do?
No problem, simply type your email in the box on the following page and click “Submit” and we will send you an email to help you reset your password.
I forgot my email address, what should I do?
As we associate all accounts with email addresses, there is unfortunately nothing we can do to help retrieve your account if you have forgotten your email address. We suggest that you register a new account with us by using another email. We apologize for any inconvenience.
How do I change my account details?
To amend your personal details, log in to your account via the “Login” page then access your account details via “My Account” also located at the upper right hand corner of our page. You can change your profile details, payment options and shipping address by clicking on the respective sections located on the left hand side.
How do I change my subscription settings?
If at any time you would like to unsubscribe or resubscribe to Beautifuls email newsletter, access “My Account” and change the setting within the “Newsletter” section.